Complaints about AT&T have been rampant since the iPhone launched, but I have been relatively happy with the service over the years. Even after the iPhone launched on Verizion, I’ve stuck with AT&T. AT&T’s 3G has faster data and allows simultaneous data and voice, which kept me away from Verizon despite the widely touted coverage advantages.
With the upcoming iPhone 5, the calculation changes. The new phone is almost certain to support LTE, and Verizon’s LTE coverage is far superior to AT&T’s. LTE on Verizon also allows use of data and voice at the same time. Furthermore, there’s the little issue of actually being able to make calls.
No cell provider is perfect, and dropped calls can be expected with any. However, AT&T has worsened significantly over the past year, at least in the Boston area. I routinely first find out about missed calls via the sudden appearance of voicemails, and there have been several instances over the past months where I’ve been unable to place calls.
Today, AT&T dropped the bomb that FaceTime over cellular, a signature feature of the upcoming iOS 6, will only be available for purchasers of their “Mobile Share” plans. This is not an isolated incident. AT&T was also one of the last carriers to support the mobile hotspot on the phone, and this too was accompanied by an extra charge (though eventually included extra data as part of the package).
I’ve had enough. The ETF is intimidating, but offset by the new user discount obtained by signing up with Verizon.